ph002 Casino Privacy Policy

1. Who We Are

ph002 Casino ("ph002", "we", "us", "our") operates the online gambling platform accessible at ph002.vip, offering casino games, live dealer tables, slots, sports betting, bingo, fishing games, and related services to players in the Philippines.

ph002 is the data controller for all personal information collected through the ph002 platform. For data-related enquiries, Players may contact us through the channels listed in Section 14 of this Policy.

This Privacy Policy applies to all personal data processed by ph002 in connection with the use of our platform and services by Filipino players and visitors to ph002.vip.

2. Data We Collect

ph002 collects the following categories of personal data from Players and platform visitors:

2.1 Registration and Identity Data

• Full name as it appears on a government-issued Philippine ID;
• Date of birth (for age verification — must be 21 or older);
• Registered Philippine mobile number;
• Email address (where provided);
• Residential address (required for KYC verification above certain transaction thresholds);
• Government-issued ID details (where KYC verification is required).

2.2 Financial and Transaction Data

• GCash or Maya account details linked to your ph002 account;
• Bank account details (BPI, BDO, Metrobank, UnionBank) where bank transfer is used;
• Deposit history, withdrawal history, and running balance;
• Transaction reference numbers and timestamps.

2.3 Account Activity and Gaming Data

• Login timestamps, session durations, and session location data (IP address);
• Game play history, bet amounts, wins and losses across all game categories;
• Bonus claims, wagering progress, and promotional participation;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.4 Device and Technical Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser version;
• Session cookies and analytics identifiers (non-personally identifiable).

2.5 Communications Data

• Live chat transcripts and support ticket content;
• SMS and OTP verification records;
• Any correspondence submitted to ph002 through support channels.

3. How We Collect Data

ph002 collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with any feature of the ph002 platform;
• Automatically — through cookies, server logs, and standard web technologies that record your technical interaction with ph002.vip;
• From payment providers — GCash, Maya, BPI, BDO, Metrobank, and UnionBank may share transaction confirmation data with ph002 as part of payment processing;
• From identity verification services — where third-party KYC providers are used to verify the authenticity of identity documents submitted by Players.

4. Legal Basis for Processing

ph002 processes personal data under the following legal bases as provided by the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules:

5. How We Use Your Data

ph002 uses the personal data it collects for the following purposes:

• To create, verify, and manage your ph002 account;
• To process deposits and withdrawals via GCash, Maya, and bank transfer;
• To verify your identity and age in compliance with PAGCOR-aligned requirements and the Data Privacy Act of 2012;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To administer responsible gaming tools and to enforce self-exclusion requests;
• To provide customer support and to resolve disputes or complaints;
• To send transactional notifications — deposit confirmations, withdrawal updates, OTP codes — to your registered mobile number;
• To send promotional communications where you have opted in to receive them (you may withdraw consent at any time);
• To comply with applicable legal, regulatory, and tax obligations;
• To improve the ph002 platform through anonymised usage analytics.

ph002 does not use your personal data to make automated decisions that have legal or similarly significant effects on you, except as part of standard fraud screening procedures. You may request human review of any such screening outcome by contacting ph002 support.

6. Data Sharing & Disclosure

6.1 ph002 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes.

6.2 ph002 may share your personal data with the following categories of recipients, strictly as necessary for the delivery of our services:

• Payment processors — GCash (GXI / Globe Fintech), Maya (Voyager Innovations), and Philippine banking institutions — to facilitate deposits and withdrawals;
• KYC and identity verification service providers — for the purpose of verifying Player identity and age documents;
• Game software providers — including JILI Games, PG Soft, and Pragmatic Play — who may receive anonymised session data necessary for game delivery and RNG integrity verification;
• IT infrastructure and hosting providers — who process data on ph002's behalf under binding data processing agreements;
• Regulatory and law enforcement authorities — where ph002 is legally required to disclose data pursuant to applicable Philippine law, a court order, or PAGCOR regulatory requirement.

6.3 All third-party recipients are required to process ph002 Player data solely for the specified purpose and in compliance with applicable data protection law.

7. Cookies & Tracking Technologies

7.1 ph002 uses cookies and similar technologies on ph002.vip. The following categories of cookies are used:

• Essential cookies — required for login session maintenance and core platform functionality. These cannot be disabled without impairing your ability to use ph002.
• Analytics cookies — used to measure aggregate platform usage and to identify performance issues. These do not identify individual users.
• Security cookies — used to detect suspicious login behaviour and to protect against cross-site request forgery.

7.2 ph002 does not use third-party advertising cookies or behavioural tracking pixels. You will not be retargeted with ph002 advertising based on your browsing activity.

7.3 You may configure your browser to block or delete cookies. Blocking essential cookies will prevent you from logging in to your ph002 account. Blocking analytics cookies will not impair platform functionality.

8. Data Retention

8.1 ph002 retains personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

8.2 Following account closure, ph002 retains transaction and identity records for a minimum of five (5) years in compliance with Philippine anti-money laundering laws (AMLA) and PAGCOR regulatory requirements. After this retention period, data is securely deleted or anonymised.

8.3 Communications data (support chat transcripts, OTP logs) is retained for a period of two (2) years from the date of the interaction.

8.4 Where a Player has activated self-exclusion, their self-exclusion record is retained indefinitely to prevent re-registration in circumvention of the exclusion.

9. Data Security

9.1 ph002 implements appropriate technical and organisational security measures to protect Player personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and ph002's servers;
• Encrypted storage of sensitive data at rest;
• OTP-based two-factor verification for account logins from new devices;
• Role-based access controls limiting employee access to Player data to those with a legitimate operational need;
• Regular security audits and vulnerability assessments of the ph002 platform;
• Incident response procedures for data breach scenarios, including notification obligations to affected Players and the National Privacy Commission (NPC) of the Philippines where required.

9.2 While ph002 employs industry-standard security practices, no online system is entirely immune to security risks. Players are strongly encouraged to use a unique, strong password for their ph002 account and to safeguard their registered mobile number, which is used for OTP authentication.

10. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173, Filipino Players have the following rights with respect to their personal data held by ph002:

• Right to be informed — to be notified of the nature and extent of ph002's data processing activities, as set out in this Policy;
• Right of access — to obtain a copy of your personal data held by ph002 upon verified request;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of personal data where processing is no longer lawfully justified, subject to legal retention obligations;
• Right to object — to object to the processing of your data for marketing or analytics purposes;
• Right to data portability — to receive your personal data in a structured, commonly used format upon request;
• Right to lodge a complaint — to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph002 has processed your data unlawfully.

To exercise any of the above rights, contact ph002 support via live chat or by email at [email protected]. ph002 will respond to verified data subject requests within fifteen (15) business days.

11. Children's Privacy

11.1 ph002 services are strictly restricted to individuals aged 21 years and older in accordance with Philippine gambling regulations. ph002 does not knowingly collect personal data from any person under the age of 21.

11.2 Where ph002 discovers that an account has been registered by a person under the age of 21, the account will be immediately suspended, all associated data will be deleted (except where retention is required by law), and the matter may be reported to appropriate authorities.

11.3 If you are a parent or guardian and believe that a minor has registered on ph002, please contact our support team immediately via live chat so that appropriate action can be taken.

12. Responsible Gaming & Data

12.1 ph002 processes gaming activity data — including bet history, session durations, and deposit patterns — for the purpose of identifying and supporting Players who may be at risk of problem gambling. This is a legitimate interest processing activity that aligns with our responsible gaming obligations.

12.2 Where responsible gaming tools are activated by a Player — including deposit limits, loss limits, cooling-off periods, or self-exclusion — the relevant settings and activation records are stored securely and are used to enforce the requested restrictions. Self-exclusion records are retained indefinitely as described in Section 8.4.

12.3 ph002 will not use a Player's gaming activity data to target them with promotional offers that could encourage excessive gambling. Players who have activated responsible gaming limits will not receive promotional messages that conflict with those limits.

12.4 For further information on the responsible gaming tools available on ph002, including deposit limits, self-exclusion, and support resources for Filipino players experiencing gambling-related difficulties, please visit our Responsible Gaming page.

13. Changes to This Privacy Policy

13.1 ph002 reserves the right to update this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page.

13.2 Material changes to this Policy will be communicated to active Players via their registered mobile number or through a prominent notice on the ph002 platform prior to the changes taking effect.

13.3 Continued use of ph002 following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not accept the revised terms, you should cease using ph002 and may close your account in accordance with the Terms & Conditions.

14. Contact & Complaints

14.1 For any questions, concerns, or requests relating to this Privacy Policy or ph002's handling of your personal data, you may contact us through the following channels:

• Live Chat: Available on the ph002 platform, 8 AM – 2 AM PHT daily.
• Email: [email protected]

14.2 ph002 aims to respond to all privacy-related written requests within fifteen (15) business days of receipt.

14.3 If you are not satisfied with ph002's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority under the Data Privacy Act of 2012. Information on filing a complaint with the NPC is available on the NPC's official website.